Corrective services nsw complaints contact number. Calls to the CSSL are free.

Corrective services nsw complaints contact number Corrective Services Support Line . mrrc-visitsprocessing@dcj. 9. 5 KB; 5. Inmates can make inquiries, complain, or raise issues of concern in the following ways: • locally, with correctional centre staff; • by telephone, to the Corrective Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build Corrective Services NSW (CSNSW) recognises the right of inmates to make inquiries and complaints and have them dealt with in a fair, timely and effective manner. We apologise for any inconvenience this causes. NSW Government Complaint Handling Reference Group – Terms of Reference (Revised August 2016) PROCEDURAL GUIDELINES . CSNSW manages two transitional centres which provide support to female offenders approaching release from custody. It delivers professional correctional services and programs to reduce re-offending and enhance community safety Customer service; International Corrections Programs keyboard_arrow_right. Our website uses an automatic service to translate our content into different languages. Find an inmate; Offender Housing Location phone number; Family and community support; Bank accounts and deposits; Corrective Services NSW (CSNSW) Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. A Visitor Identification Number (VIN) is required for individuals who want contact with inmates at NSW Correctional Centres either in person, by telephone or AVL. It also provides an information, analysis and advice service to the CSNSW Commissioner, the Minister for Communities and Justice and Jun 6, 2024 · Corrective Services NSW . Manager of Security . The CSSL telephone number is programmed into the Controlled Telephone System (#1). Customer service; International Corrections Programs keyboard_arrow_right. Font size - M Font size - M Font size - L Font size - XL Contemplating Prison Services jobs with the NSW Government? Visit I work for NSW for a range of vacant positions by agency or job category across NSW. NSW Ombudsman. There are three designated women's centres, Silverwater Women's, Dillwynia and Emu Plains and female-only units at Broken Hill, Wellington and Mid North Coast. Home. 3 days ago · Customer service; International Corrections Programs keyboard_arrow_right. There is no charge for the service. IIS . 2 Inmate Wages 3 days ago · Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. keyboard_arrow_left Back to previous menu close Close Menu Apr 26, 2023 · Fact Sheet: Avenues for Inmate Inquiries and Complaints . The CSSL provides an important inmate telephone service which supports the operational Jan 8, 2025 · Corrective Services NSW (CSNSW) is expanding our pool of External Program Facilitators. Astill was Apr 26, 2023 · or complaint to an external agency such as the NSW Ombudsman. 2 Standard Requirements for the Construction of Corrective Services Industries Facilities PDF, 47. Leon has been with the Department since 2017 initially as Executive Director of the Prison Bed Capacity Program, and from 2020 as Assistant Commissioner Corrections Industry and Capacity. These complaints, together with Corrective Services NSW has an Offender Telephone System that is used by inmates to contact their families, friends and solicitors. 1 Policy Corrective Services NSW (CSNSW) recognises the right of inmates to make inquiries and Processing requests and complaints of individuals and organisations; Restorative justice programs including victim-offender conferencing and Offender Housing Location phone number; Family and community support; Bank accounts and deposits; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised Customer service; International Corrections Programs keyboard_arrow_right. You can still contact the Gosford office by phone on (02) 4324 5611 or by contacting LawAccess NSW on 1300 888 529. keyboard_arrow_left Back to Jun 6, 2024 · 10. The trading name is Corrective Services Industries. CSI provides real work experience and vocational . To obtain a VIN, please fill in the VIN application form (DOCX, 76. Visit NSW TrainLink for timetables. After We do consider the type and frequency of complaints made to authorities, to inform inspections and identify systemic issues. It is located at Aldavilla, 455 km north of Sydney and 14 km west of Kempsey. The NSW Ombudsman is an independent integrity agency that holds NSW government agencies and certain non-government organisations accountable to the people of NSW. We can't attend the gaol and argue your case, but we may be able to write to Corrective Services NSW about your placement concerns if you are unable to advocate for yourself. NSW Ombudsman website: www. Corrective services. If you are a relative or friend seeking the current location of an inmate, the Corrective Services NSW Inmate Location Line can be contacted on (02) 8346 1000 or by email: CScorporatesupport@dcj. 4 KB; 8. Concerns about inmate health. Inmates are allowed up to 10 nominated personal numbers (family and friends) and three legal numbers Effective Complaint Handling, NSW Ombudsman, December 2010 . 2 Procedures 14 5 Inmate access to non-OTS telephones 14 5. If you want to give us mental health information only, call Justice Health NSW Mental A Visitor Identification Number (VIN) is required for individuals who want contact with inmates at NSW Correctional Centres either in person, by telephone or AVL. SIRA Submission to the Standing Committee on Law and Justice, 2022 Review of the Workers Compensation Scheme. The NSW Ombudsman also refers written complaints to the Commissioner on behalf of inmates. 1 Inmate applications and requests - version 1. login Sign in | Contact us. These translations should be used as a guide only. Travel from the Wellington Train Station is available Apr 26, 2023 · inquiries, complain, or raise issues of concern are set out in both legislation and Corrective Services NSW (CSNSW) policies and procedures. 0 KB) Complaints Management Policy (PDF, 86. If your complaint is serious or complex, it is generally best to put it in writing. 8 Inmate development committee - version 1. inspected. The Sentence Administration Manual details administrative procedures relating to the admission and release of inmates as well as the processing of various orders and applications during the term of their imprisonment. Or you can contact the Telephone Interpreter Service (TIS): 1. keyboard_arrow_left Back to previous menu close Close Menu. If your matter is urgent, please contact the main Corrective Services switchboard on (02) 8346 1333. 3 days ago · Therefore, OM&P, which includes Offender Services and Programs, Compulsory & Intensive Drug Treatment, Corrective Services Industries & Education, Classification & Placement, Forum Sentencing & Restorative Justice and Chaplaincy Services, promotes and negotiates relevant projects and research in this area, looking at practice standards, program . Phone: (02) 8346 1333 Fax: (02) 83461205 Website: correctiveservices. 1 Policy 13 4. 4 days ago · Transitional centres. Mid North Coast Correctional Centre is a maximum-, medium- and minimum- security centre for males and females. We are Line 8 on the free call list. The Chaplaincy Administrator is based at the Brush Farm Academy and provides administrative support to the Chaplaincy Coordinator. Tenant Login. This section applies to all correctional centres and other facilities administered by or on . Email requests to 9. DCJ response to NSW Ombudsman review of DCJ’s complaints process; If you’re requesting information from Corrective Services NSW (CNSW), it’s important to include the following details: course/program information, information about contact with a CSNSW officer. Keywords(s) Portfolio(s) Select Portfolio(s) Climate Change, Energy, the Environment and Water. Berkshire Park NSW 2576. train public contact staff in customer service, complaint handling and management of complex complaints and complaints from people in distress, who require additional support or have diverse needs take appropriate action when your Inmates can contact you by telephone, but telephone calls cannot be made to inmates. Find out how you can contact, visit and support an inmate in our custody. Corrective Services NSW runs Dec 18, 2024 · Corrective Services NSW Academy course information. Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. Prison health complaints can also be made to external agencies such as the NSW Ombudsman and the Health Care Complaints Commission. Monday to Friday Bookings required. About us keyboard_arrow_right Dec 9, 2024 · Corrective Services NSW Academy course information. Job posting: 15 Aug 2024 - Closing date: 29 Aug 2024. Arabic (PDF, 156. IDC . 5 KB) . g Alcohol & Other Drug services I have a Legal Aid Professional who has a wrong VIN number- OIMS has 1234 but Solicitor has 456 belonging to someone else. Our Gosford office is currently closed to the public. Our jurisdiction is over all public and private custodial facilities in NSW: adult correctional centres 2 days ago · Mid North Coast Correctional Centre is a maximum-, medium- and minimum- security centre for males and females. Feb 21, 2024 · The most recent data from the Bureau of Crime Statistics and Research (BOCSAR) shows the annual average reoffending rate for adults exiting custody within 12 months is 28. 1 Private Sector Correctional Industries Programs PDF, 47. If you know the inmate's Master How do I get a job with Corrective Services NSW? New vacant positions are advertised via the I work for NSW website. NSW Rural Fire Service Volunteers. Other. DCJ works with the Joint Protocol to Reduce the Contact of Young People in Residential Care with the Criminal Justice System; DCJ response to NSW Ombudsman review of DCJ’s complaints process; Community inclusion keyboard_arrow_right. Contact us. Chaplaincy Administrator. Corrective Services NSW (CSNSW) Head office. To expand our capacity to deliver programs community settings, CSNSW engages External Program facilitators. You can call us for free. To apply for a VIN please complete all fields below and forward to . workshops and factories in prisons which design, manufacture and provide a diverse range of products and services to the public and private sectors. Complaints may be made anonymously. 2 days ago · Accessibility and Translation If you have a hearing or speech impairment. Phone: 0427 739 287 Email: custodialinspector@justice. It is responsible to the Minister for Human Services. DHS . CSNSW delivers a range of programs to offenders who are in custody and offenders who are under Community Corrections supervision orders. FM . It also applies to all CSNSW employees, and where relevant to other personnel such . Page Contact information. DCJ works with the As of 27 November 2023, Leon Taylor is the Acting Commissioner of Corrective Services NSW. 2 Inmate telephones - version 1. For these types of complaints, you can contact the Law Enforcement Conduct Commission. General and Visit inquires Corrective Services NSW Fact sheet 7 CORRECTIVE SERVICES INDUSTRIES Introduction Corrective Service Industries (CSI) operates . calling the Corrective Services Support Line (CSSL) – Line 1 on the CADL system (free call list). 2. 1 The current version of this document is maintained on the Custodial Operations Policy & Procedures website. The NSW Ombudsman aims to improve the way public and community 1 day ago · You can find all Corrective Services NSW (CSNSW) jobs on the government website iworkfor. Offender Housing Location phone number; Family and community support; Bank accounts and deposits; Legal The statutory requirement for the appointment of Official Visitors, and requirements of the role are set out in the section 228 of the Crimes (Administration of Sentences) Act 1999 and clauses 155-157 of the Crimes (Administration of Sentences) Regulation 2008. It is located at Aldavilla, 455km north of Sydney and 14 km west of Kempsey. Integrated Induction remains an important initiative of Corrective Services NSW (CSNSW) to support new employees being appropriately orientated to the corrections industry within the context of our jurisdiction. Page 3 of 6 Table of contents 1 Visitor complaints 4 1. To make a complaint or provide feedback on any other matter relating to DCJ, please submit your feedback using the Your Feedback widget on this page. Your letter can be in any language. Jan 5, 2025 · For complaints about Corrective Services, Alternatively, you can ask the NSW Ombudsman to review your complaint. While all complaints must be managed in accordance with this policy, certain types of complaints must also be dealt with in accordance with other relevant Dec 10, 2024 · The Department of Communities and Justice (DCJ) is the lead agency in the Communities and Justice portfolio, which aims to create safe, just, inclusive and resilient communities through its services. menu Open Menu. Mb: 0423693497 Email: Jodie. Leon has been with the Department since 2017 initially as Executive Director of the Prison Bed Capacity Program, and from 2020 as 3 Phone restrictions after complaints/reports 13 3. Skip to search; Department of Communities and Justice; 4 days ago · Legal Aid NSW may be able to assist in advocating for a change in placement in limited circumstances, but we can't force Corrective Services NSW to transfer anyone. These inquiries and complaints, together with those made directly to the Commissioner and to the Minister are received in the Ministerial Liaison Unit (MLU). NSW Rural Fire Service. The rising inmate population in NSW has presented service delivery challenges for Corrective Services NSW, requiring the repurposing of some centres, the re-opening of centres which had been closed, and the opening of new centres. 1 Compassionate telephone calls 14. Bus services also operate from Sydney and Dubbo. Corrective Services Industries Wellington Correctional Centre Location – Wellington Correctional Centre Employm Facebook; Twitter; I Work for NSW Jobs. 1 Policy Corrective Services NSW (CSNSW) recognises the right of inmates to make inquiries and complaints, and to have them dealt with in a fair, effective and timely manner. Urgent information about your family member or friend might include: risks to self, e. Inmates are allowed up to 10 nominated personal numbers (family and friends) and three legal numbers (solicitors). Education. LOP . Cash, cheque and money order deposits are not accepted at any 2 days ago · Corrective Services NSW Academy course information. Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support Please note that if you wish to use JUST Connect to contact an adult in custody at a correctional centre, you will first need to obtain a Visitor Identification Number (VIN). Customer Service. Integrated Intelligence System . The TIS covers more than 150 languages. 30pm - inspected. Aug 21, 2023 · Mid North Coast Correctional Centre is a maximum-, medium- and minimum- security centre for males and females. com. Metropolitan Remand and Reception Centre. Justice Health and Forensic Mental Health Network. REQUEST FOR A VISITOR IDENTIFICATION NUMBER JUST Connect is the web-based collaborative software system we use to make it video-conferencing easier. training for Apr 11, 2023 · Section 8, NSW Self Insurance Corporation Act 2004. Call TIS 131 450. To register, please fill in the VIN application form and email it to parklea. If inmates are not satisfied with the action taken by CSNSW they may take their inquiry or complaint to an external agency such as the NSW Ombudsman. Prison industries produces prisoner clothing, food and textiles for use within the prisons, and provides internal services such as laundry, cleaning, maintenance and catering which contributes to the the commitment to REQUEST FOR A VISITOR IDENTIFICATION NUMBER . Employee Assistance Program. Jun 6, 2024 · 9. Feb 6, 2024 · 1 Corrective Services Support Line 1. You can contact us if you are worried about the health of a family member or friend in custody. Inmates can make inquiries, complain, or raise issues of concern in the following ways: • locally, with correctional centre staff; • by telephone, to the Corrective Services Support Line; • in person, with an Official Visitor; • in writing, to the Commissioner or Minister. CSSL . Phone calls Letters and parcels If you have a friend or relative in custody, you can contact them by letter. Dec 20, 2024 · Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. PO Box 1036, Windsor, NSW, 2756 May 11, 2023 · Corrective Services NSW. Operational protocols for determining security classification of inmates in Corrective Services NSW custody, classification and placement reviews, and approvals of changes of placement of inmates. au. You can follow this step-by-step guide on How to make a complaint. Service NSW is committed to providing excellent customer service and every attempt is made to deal with complaints on the spot, however, if you would like to submit a complaint we would like to assure you that we will act in an open and honest manner, and within clear timeframes. Youth Justice will pay for the postage. Corrective Services Industries ABN is 93 771 695 424 and will be used for all traineeships and apprenticeships; Postal Address: C/O CSI Corporate Offices. Put your letter in a sealed envelope. Inmates can contact the Mental Health Hotline to express concerns about their mental state, receive counselling or to enquire or make complaints about mental health services provided in NSW. Contact Community Corrections ; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Offender Housing Location phone number; Family and community support; Bank accounts and deposits; Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation 9. About us keyboard_arrow_right Aug 20, 2024 · Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. Page of 1 day ago · The Serious Offenders Review Council (SORC) is an independent statutory authority, created by The Crimes (Administration of Sentences) Act 1999 to advise on the security classification, placement and case management of inmates classed as serious offenders. Inmates will be asked if they have done this when they call the CSSL. 0 Page 4 of 7 The current version of this document is maintained on the Custodial Operations Policy & Procedures Intranet page. This transitional support is designed to help the women successfully return to Apr 26, 2023 · inspected. Skip to main content. Level 24 580 George Street Sydney NSW 2000. Corrective Services NSW Complaints Management Policy D2014/235242 2 POLICY Introduction All NSW government agencies are required to comply with the six Effective Complaint Handling Commitments which are part of Processing requests and complaints of individuals and organisations; Restorative justice programs including victim-offender conferencing and mediation; and Research, evaluation and statistics. gov. If you want to give us mental health information only, call Justice Health NSW Mental Corrective Services NSW. 12. Effective Complaint Handling, NSW Ombudsman, December 2010 . 12 The current version of this document is maintained on the Custodial Operations Policy & Procedures webpage. nsw. We sometimes conduct recruitment advertising campaigns for the roles of casual correctional officer, trade 5 days ago · Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. For visiting hours and 3 days ago · Email: chaplaincycsnsw@dcj. NSW Government Complaint Handling Reference Group – Terms of Reference (Revised August 2016) Sydney NSW 2001; Complaints about our services. Section 11A of the Workers Compensation Act 1987. 1 Corrective Services Support Line 1. Gilmour@dcj. If that doesn't fix the problem, you can write to: Director, Strategy and Engagement Youth Justice NSW GPO Box 31 Sydney NSW 2001. About us keyboard_arrow_right The Department of Communities and Justice (DCJ) is the lead agency in the Communities and Justice portfolio, which aims to create safe, just, inclusive and resilient communities through its services. You can contact us if the problem is still not resolved or if you need advice. About us keyboard_arrow_right Apr 26, 2023 · Fact Sheet: Avenues for Inmate Inquiries and Complaints . Contact us through the National Relay Service. This workshop provides learners with the knowledge and skills to manage sex offenders and covers information relating to the assessments and treatment programs available. Read about us in. 7 Corrective services support line - version 1. thoughts of self-harm, Job posting: 08 Jan 2025 - Closing date: 07 Feb 2025. Inmates can make inquiries, complain, or raise Aug 19, 2024 · Corrective Services NSW. 1 Policy 4 1. TTY/voice calls: 13 36 77 Speak & Listen: 1300 555 727 SMS: 0423 677 767 Internet relay users Dec 22, 2023 · Corrections Research, Evaluation and Statistics (CRES) collects, analyses, interprets and disseminates information to assist Corrective Services NSW (CSNSW) planning, policy formulation and operational management. The Corrective One person and/or a team is responsible for managing your complaint, and their contact details are made available to you. General concerns. An inmate should be provided with information regarding access and the process for resolving requests and complaints with the Ombudsman. Enter search terms: search Submit search. 30am - 11. Apr 26, 2023 · Fact Sheet: Avenues for Inmate Inquiries and Complaints . 11. While all complaints must be managed in accordance with this policy, certain types of complaints must also be dealt with in accordance with other relevant Mar 13, 2024 · Last week, a Special Commission of Inquiry report exposed the myriad failures within Corrective Services NSW and the toxic culture at Dillwynia, in Berkshire Park, where Astill worked. 10 Visitor complaints - version 1. au 8. Skip to navigation Skip to content. 10. Local Operating Procedure . Government Sector Send your complaint to: NSW Ombudsman Level 24, 580 George Street Sydney NSW 2000. languageLanguage expand_more. The Northern Road. Customer Service Legislation Amendment Act 2021 (NSW) 14. 2 Procedure 13 4 Inter-centre telephone calls 13 4. Calling CSSL will not speed up or by-pass local complaint services. Contact Community Corrections ; Corrective Services NSW (CSNSW) Academy is Complaints about a service; you can find out their location by contacting: Corrective Services NSW Inmate Location Line on (02) 8346 1000 between 8:30am to 4:30pm, Monday to Friday. Contact details: Jodie Gilmour. To report a website issue including broken links, use the "Was this content useful?" buttons below. ombo. Criteria for designation of inmates for management by the High Security Inmate Management Committee (HSIMC). About us keyboard_arrow_right Sep 6, 2024 · The NSW Government is getting on with the most urgent action while working through the longer-term reforms. We can take complaints in person by Corrective Services NSW has an Offender Telephone System that is used by inmates to contact their families, friends and solicitors. Calls to the CSSL are free. 30am. Offender Housing Location phone number; Family and community support; Customer Feb 6, 2024 · Corrective Services NSW (CSNSW) has a statutory responsibility to take all steps necessary to facilitate the making of a complaint by an inmate to the NSW Ombudsman (the Ombudsman). Parole is the release of an offender from custody to serve the balance of their sentence in the community. We Complaints can be made in person, by phone, by email or in writing. 30pm - 6pm. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. 2 Dec 24, 2024 · Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. Prison industries produces prisoner clothing, food and textiles for use within the prisons, and provides internal services such as laundry, cleaning, Dec 20, 2024 · We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. We will inform you if your complaint is transferred to another person Contact us; Court Lists; Automatic language translation. The Department of Human Services (formerly referred to as Centrelink) is a Commonwealth statutory authority that delivers services, programs, and payments for Government Departments. au Fact Sheet: Avenues for Inmate Inquiries and Complaints Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. dcj Find out how you can contact, visit and support an inmate in our custody. 6 The current version of this document is maintained on the Custodial Operations Policy & Procedures Intranet page. 30am to 4. Includes Aboriginal people, families and communities, As of 27 November 2023, Leon Taylor is the Acting Commissioner of Corrective Services NSW. OIMS . 7 KB; 7. Complaints & In quiries Documents (PDF, 202. Corrective Services NSW. Please visit I work for NSW to view the advertisements and to apply online. Health Care Complaints Commission. au Once you have a VIN, you can book a visit by registering with JUSTConnect for online bookings or call the Parklea visits line on (02) 7229 1143 between 8:15am and 2pm. SIRA is undertaking a workers compensation claims review of Corrective Services NSW, a division of the NSW Government Department of Communities and Justice. search Show Search. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have Dec 27, 2024 · Corrective Services' prison industries may be able to help. 2 Procedures 4 2 Quick links 5 3 Definitions 5 4 Document information 6 To book a visit, you must be registered and have a Visitor Identification Number (VIN). It is one of two Effective Complaint Handling, NSW Ombudsman, December 2010 . Offender Housing Location phone number; Family and community support; Customer service; International Corrections Programs keyboard_arrow_right. MOS . We try to work Oct 9, 2024 · Corrective Services NSW (CSNSW) is a division of the Department of Communities & Justice. We are an independent statutory body and the Inspector reports directly to NSW Parliament. We cannot handle complaints about NSW Police. Investigating Complaints – A manual for Investigators, NSW Ombudsman, June 2004 . close Close search. Our Employee Apr 26, 2023 · inquiries, complain, or raise issues of concern are set out in both legislation and Corrective Services NSW (CSNSW) policies and procedures. INQUIRIES AND COMPLAINTS To the Corrective Services Support Line (CSSL) BY TELEPHONE. The Inspector of Custodial Services PO Box R1769 ROYAL EXCHANGE NSW 1225. SIRA’s 2020 investigation. What we do: Undertake high impact research and analysis; Understand and evaluate correctional programs and interventions; Inform Corrective Services NSW strategies and facilitate evidence-driven decision making AVL Contact Number: (02) 8737 5054 and (02) 8737 5055. Ask to speak to the NSW Ombudsman on 9286 1000. 7 KB; 4. The Inquiry, led by Hon Peter McClellan AM KC and initiated by the Minns Labor Government, found multiple failings in the management and culture at Dillwynia Correctional Centre and across the Corrective Services NSW (CSNSW) system. Changes to dispute and complaint handling. Inmates can make inquiries, complain, or raise issues of concern inthefollowingways: x locally, with correctional centre staff; x by telephone, to the Corrective For complaints about Corrective Services, please contact Corrective Services. visits@mtctrains. 2 KB) Policy on Providing Psychology Services in Concerns about inmate health. A full list of CSNSW Peer Support Officers is available internally for staff. From 1 March 2021 the Personal Injury Commission manages CTP / workers compensation disputes. behalf of Corrective Services NSW (CSNSW). 8. 13 Customer Service PDF, 57. Does your local business, community group or someone you know need assistance? Corrective Services' prison industries may be able to help. While all complaints must be managed in accordance with this policy, certain types of complaints must also be dealt with in accordance with other relevant 5 days ago · The authority, functions and powers of the Inspector of Custodial Services are provided under the Inspector of Custodial Services Act 2012. JH&FMHN . au Corrective Services NSW. Health. Available for offenders in custody or under supervision of Community Before making a complaint to us, you should first try to resolve your complaint with the manager at your Youth Justice Office. as, Justice Health & Forensic Mental Health Network (JH&FMHN), contractors, subcontractors, and visitors. Mental Health Line (24 hours a day) on CADL - press 2, then 09# after the prompt. Offender Integrated Management Oct 22, 2024 · Management of Public Correctional Centres Service Specifications Service specifications Decency and respect Professionalism and accountability Safety and security 9. The Corrective Service Support Line, administrative support for Official Visitors, Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. 1 Policy 13 3. Find out more about: How NSW Ombudsman. We store your information in Corrective Services NSW Complaints Management Policy D2014/235242 2 POLICY Introduction All NSW government agencies are required to comply with the six Effective Complaint Handling Commitments which are part of Formal avenues through which inmates can make inquiries, complain, or raise issues of concern are set out in both legislation and Corrective Services Title d11-410583-avenues-for-inmate-complaints-fact-sheet-revision-july-2011 The Executive Services Unit of Corrective Services NSW also received 1,700 complaints in 2020–21 of which 93 were categorised as medical issues. Processing requests and complaints of individuals and organisations; Restorative justice programs including victim-offender conferencing and We are the Prisoners Legal Service (PLS), a specialist service of Legal Aid NSW. JUST Connect allows community and government agencies, as well as approved external stakeholders, to book video and Parklea Correctional Centre is located in the north-western suburbs of Sydney and houses remand, minimum- and maximum-security inmates. Brush Farm Corrective Services Academy 2 days ago · Choose option 3 for Shortland correctional centre, then press 9 to speak to a customer service representative. dcj. This workshop focuses on building on communication skills that assist staff in working with stakeholders when case managing offenders or when interacting with internal and external stakeholders in an administrative environment. About us keyboard_arrow_right 2 days ago · Wellington train station, on the Central Western Line, is 7km from the centre. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have May 11, 2023 · Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. Our job is to listen to people who complain about the government or something that the government has done. The Independent Review Office manages complaints 4 days ago · Corrective Services NSW (CSNSW) has made it easier to deposit money into inmate accounts by using BPAY or by making a deposit at a post office. Offender Housing Location phone number; Family and community support; Bank accounts and deposits; Legal Complaints about a service; If you have a complaint about an urgent medical issue, contact the Corrective Service Support Line (#1 of the CADL). 6 KB) Chinese If you need an interpreter to contact DCJ, call Translating and Interpreting Service (TIS National) and give them the phone number you would like to call. Other than in a genuine emergency, before calling the CSSL inmates should have tried to have the matter resolved locally (see above). 17 National Competition Policy PDF, 28. au Fact Sheet: Avenues for Inmate Inquiries and Complaints . Health - Allied | Pharmacy Jun 6, 2024 · 9. International Corrections Programs. For details of the types of Corrective Services NSW positions available please click here. Community inclusion east. While all complaints must be managed in accordance with this policy, certain types of complaints must also be dealt with in accordance with other relevant 4 days ago · Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. Inmate Development Committee . Offender Housing Location phone number; Family and community support; Bank accounts and deposits; Customer service; International Corrections Programs keyboard_arrow_right. 7 Issue of Credits PDF, 54. May 11, 2023 · If you are not sure where an offender is located, Corrective Services NSW has provided a telephone number to confirm an offender's location. Inmates can make inquiries, complain, or raise Jun 6, 2024 · Corrective Services NSW . The Complaint Handler’s Toolkit (2nd ed), NSW Ombudsman, June 2004. Customer service; International 1 day ago · Corrective Services NSW has over 100 PSOs across the agency and continue to train new volunteers. In 2016, Kariong CC was repurposed to an adult correctional centre accommodating remand inmates. 2 KB; 6. If you don’t feel safe contacting the prison first, you can contact us. NSW State Emergency Service. Correctional centres. 1 per cent. 14 Complaints Handling PDF, 29. icare. If you are an inmate, you need permission from the Commissioner of Corrective Services NSW to make an application to Births, Deaths and Marriages (BDM) to change your name. The NSW Ombudsman regularly deals with complaints from inmates about the process and decisions and contact visits), confinement to cell (with or without deprivation of privileges), and 222A, 135; CAS regulation (n 2) regs 20 23; Corrective Services NSW Fact Sheet 9: Classification and Placement, May 2019 < https://correctiveservices. Our location. A NSW Government Website. 7 Corrective Services Support Line – Version 1. Course overview. How will I update my information if my default location changes or phone number changes? Corrections Research Evaluation and Statistics (CRES) is the research and statistics branch of Corrective Services NSW. NSW Government Complaint Handling Reference Group – Terms of Reference (Revised August 2016) The NSW Ombudsman also refers written inquiries or complaints to the Commissioner on behalf of inmates. g. Page 4 of 8 1 Corrective services support line 1. In some circumstances, Corrective Services NSW may provide financial assistance for travel and accommodation or support and professional services. About us keyboard_arrow_right 2 days ago · 4. 2 days ago · The legal employer is Corrective Services Industries. About us keyboard_arrow_right Corrective Services NSW has an Offender Telephone System that is used by inmates to contact their families, friends and solicitors. Functional Manager . Please contact the JUST Connect Support Team who will be able to assist with your query. 13. MTC Australia operates Parklea Correctional Centre as a private prison. Prisons and Security | Prison Services Regional NSW / Bathurst & Central West NSW 3 days ago · Female offenders are housed in six facilities across the state. egeeoz etnqf yyhb fgnvzxa wugwd azi hkoek adc qjvby lynu