Corrective services nsw complaints ombudsman. 7 Corrective services support line - version 1.

Corrective services nsw complaints ombudsman wa. 6 Inmate complaints to ombudsman. While Corrective Services NSW (CSNSW) has accepted the need to make considerable improvements in how uses of force are managed, its progress in making the required changes has been slow. Premier's Department. If you are unhappy with the outcome of your complaint, you can make a further complaint to the NSW Ombudsman. Health Care Complaints Commission, Office of the. au What kinds of community service complaints does the Ombudsman receive? What is this fact sheet about? This fact sheet sets out the types of community service complaints that the NSW Ombudsman can info@ombo. It is critical that Aboriginal complainants feel heard and respected and are encouraged to make complaints about their experiences in the child protection system. Fact sheet 11. Clause 5 of the Public Interest Disclosures Regulation 2022 (Regulation) provides detailed information about the information that is to be provided in the annual return. are: 1. au The NSW Ombudsman’s investigation found a systemic failure across all correctional centres to follow the requirements of the legislation and the relevant policies in relation to inmate discipline. year. This policy applies to all Service NSW employees receiving or managing complaints from the public made to or about us, regarding our services, employees and complaint handling. From 1 January 2019 to 31 December 2020, the NSW Ombudsman received 1,447 complaints about DCJ regarding OOHC and child protection services. Australian Financial Complaints Authority; Centrelink. Official Visitors continued to visit centres and were Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. The NSW Ombudsman handles complaints about unfair treatment by NSW government agencies and local councils, and NSW Government funded community service providers. The NSW Ombudsman is an independent integrity agency that holds NSW government agencies and certain non-government organisations accountable to the people of NSW. Don Sword Health Care Complaints Commission. Facilities Maintenance – Corrective Services Industries Wellington Correctional Centre Location – Wellington The NSW Ombudsman also refers written inquiries or complaints to the Commissioner on behalf of inmates. au Corrective Services NSW (CSNSW) recognises the right of inmates to make inquiries and complaints and have them dealt with in a fair, timely and effective manner. 8 Complaints about contractors 55 Resources 56 Checklist for developing a complaint management system 57 Key terms 64 References67 Australian Standards 67 NSW Ombudsman resources 67 It’s important to give the other party an opportunity to resolve the issue before contacting Building Commission NSW. Office for Ageing. The page you’re looking for has moved or no longer exists. Complaints to the NSW Ombudsman. The Corrective Service Support Line, administrative support for Official Visitors, Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. Before we start any review, we will decide on the scope of the 9. Investigating Complaints – A manual for Investigators, NSW The NSW Ombudsman manages complaints relating to unfair treatment by NSW Government agencies, local councils, or NSW Government funded community service providers. 4 %âãÏÓ 123 0 obj > endobj xref 123 55 0000000016 00000 n 0000001955 00000 n 0000002189 00000 n 0000002233 00000 n 0000002875 00000 n 0000003228 00000 n 0000003265 00000 n 0000003379 00000 n 0000003639 00000 n 0000004739 00000 n 0000005778 00000 n 0000006887 00000 n 0000007328 00000 n 0000007827 00000 n This special report was completed as part of the NSW Ombudsman's community services complaint system review function. Health Education and Training Institute. Complaints are only made directly to Inspectors, without first going through a Corrections staff member, if there are compelling reasons why it’s not reasonable, practical or safe DCJ response to NSW Ombudsman review of DCJ’s complaints process; Corrective Services NSW (CSNSW) continue to monitor COVID-19 risks in the community and adjust operations accordingly. Who you should complaint to Corrective Services NSW means that part of the Department comprising the group of staff who are principally involved in the administration of the Crimes any other Act if the Inspector is of the opinion that the information relates to conduct that could be the subject of a complaint under the Ombudsman Act 1974. We strive to ensure that those entrusted with public power and resources fulfil their responsibilities and treat everyone fairly. 36. The public can also make complaints about the Department of Corrective Services to other government agencies: Ombudsman of Western Australia For reviews of our administrative actions. Call us on 13 77 88 . agency. Related department Searches for human services in NSW; Disclaimer on the use of DCJ data; Accessible data tables and high level summaries; Glossary; Family and Community Services Insights, Analysis and Research (FACSIAR) keyboard_arrow_right. sets out our vision, outcomes, and values. NSW Police Force. 0 KB) Complaints Management Policy (PDF, 86. Planning, Housing and Infrastructure. NSW, whether it is a compliment, a suggestion, or a complaint. au management or Corrective Services NSW. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have Find services. A solution can include a repair, replacement and refund. Phone . We're available 7am to 7pm Monday to Friday and 9am to 5pm weekends and public holidays. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. Casebook July 6761: Investigations and complaint-handling case studies NSW Ombudsman Page 6 The NSW Ombudsman The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. Don Sword The Public Interest Disclosures Act 2022 (PID Act) is designed to encourage ‘public officials’ to report serious wrongdoing and to protect them when they do. NSW Reconstruction Authority. au ; Corruption and Crime Commission of Western Australia The NSW Ombudsman also refers written complaints to the Commissioner on behalf of inmates. What can you complain about? The types of complaints we Complaints can be made in person, by phone, by email or in writing. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have Under Section 13 of the Community Services (Complaints, Reviews and Monitoring) Act 1993 (CS CRAMA), we can conduct a review of the circumstances, welfare, status, and progress of an individual child or group of children in out-of-home care. This includes community services that are provided by the non-government sector with funding or authorisation from the NSW Government. The OVP is discussed in more detail in Chapter 2. Unfair dismissals. 2 KB) Commissioner's Memorandum No: 2010/56 Wearing of identification badges (PDF, 776. 2 Procedures for written complaints 4 1. Its job is to make sure that agencies it watches over fulfil their functions properly and improve their delivery of services to the public. Check if the NSW Ombudsman can handle your NSW Ombudsman Foreword concerns for a number of reasons. contact the NSW Ombudsman Job posting: 10 Jan 2025 - Closing date: 09 Feb 2025. Effective Complaint Handling, NSW Ombudsman, December 2010 . 3 Procedures for telephone complaints 5 contact NSW Fair Trading on 13 32 20 to discuss your situation; lodge a complaint online or by visiting a Service NSW Centre. Lodge an unfair dismissal application. View Corrective Services NSW registers that are not made public. 4. Learn more by reading our Service complaints policy. Introduction. NSW Ombudsman . Follow our step-by-step process for making a complaint about a NSW Government agency that we oversight, a NSW local council or a NSW Government funded Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. NSW Ombudsman; Australian Federal Police. Community inclusion east. 1 Policy 4 1. 2. 8 Inmate development committees (PDF, 953 KB) 10 Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. Responding to the COVID-19 . pandemic. 3 Procedures for telephone complaints 5 9. Commonwealth Ombudsman; Children, young people and family services. you have an idea about how we DCJ response to NSW Ombudsman review of DCJ’s complaints process; Community inclusion keyboard_arrow_right. 6 Inmate complaints to the Ombudsman - version 1. au nswombo@ombo. Act 1993, the NSW Ombudsman convenes and supports the NSW Child Death The NSW Ombudsman also refers written complaints to the Commissioner on behalf of inmates. Responding to and managing complaints effectively contributes Effective Complaint Handling, NSW Ombudsman, December 2010 . Respectful NSW is through its Official Visitor Program (OVP). Find a Correctional Centre Global Search Enter your search Search See all Correctional Centres The NSW Ombudsman makes complaint management resources available for use by the community and NSW Government, such as: smart complaining information sheet; effective complaint handling guidelines; complaint management resources for agencies. be: • contrary to law Providing information about corrective action to makers of voluntary PIDs. Responding to and managing complaints effectively contributes to improved outcomes. Learn about how we manage your complaint, including how we can help you resolve the issue directly with the agency and what other action we may take to achieve a resolution. Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. 6 Inmate complaints to the Ombudsman (PDF, 529 KB) 9. Informed by lessons of the past, Department of Communities and Justice is improving how we work with Aboriginal people and communities. Planning and Environment. challenging than the year before, the COVID-19 . Commonwealth Ombudsman; Banks and financial services. NSW Ombudsman; Other types of complaints. Prisons and Security | Correctional Officer Regional NSW / Riverina & Murray In the 2017 -18 reporting period, 9,275 complaints were heard by Corrective Services Official Visitors. If you have a complaint about how you are being treated by Corrections or Youth Justice, you can call the NSW Ombudsman (#8 on the CADL). The Visitor (see COPP section 9. . (4) Subject to clause 17, the Commissioner may at any time vary or revoke a Brush Farm Corrective Services Academy Policies and Procedures Complaints & In quiries Documents (PDF, 202. Searches for human services in NSW; Disclaimer on the use of DCJ data; Accessible data tables and high level summaries; Glossary; New agreement with NSW Ombudsman; A Day in the Life of Florencia Coordinator, Office Services; ADNSW to host webinar for LGBTQ+ parents; NSW Government responds to Parental Rights Bill; A Day in the Life of Priya Conciliation Officer; Job seekers, disability advocates and LGBTQ+ parents benefit from ADNSW information sessions 10. An inmate should be provided with information regarding access and the process for resolving complaints with the Ombudsman. The Corrective Service Support Line, administrative support for Official Visitors, 9. To make a complaint about the way we handled your complaint or to request to review a decision, see Complaints about the NSW Ombudsman. If you are unable to locate the infromation you need or would like further advice and support on how best to help someone you care about, contact our Step Together helpline workers. Investigations and complaint-handling 2. NSW Trustee and Guardian. name of the NSW agency your complaint is about; details of your complaint; details of what happened after you contacted the agency; how you see the complaint being resolved; up to 3 documents of evidence to support your complaint (such as correspondence with the agency). complaints-management-policy. 35. This special report was completed as part of the NSW Ombudsman's community services complaint system review function. DCJ response to NSW Ombudsman review of DCJ’s complaints process; Community inclusion keyboard_arrow_right. 3 Procedures for telephone complaints 5 Or you can contact the Telephone Interpreter Service (TIS): 1. A complaint is any contact we received on which we took specific investigative action – this is usually contacting the Governor or other senior officer at the centre, or an appropriate area of Corrective Services NSW. The current NSW Ombudsman is Paul Miller PSM, appointed in May 2021 for a 7-year term. NSW Ombudsman; Who you should complaint to. 5 The vast majority of complaints raised with Official Visitors are role in CSNSW, the NSW Ombudsman set up a specialist team to deal with complaints received from inmates. You NSW Ombudsman. Corrective Services records. Employee entitlements and obligations Find a trade union in NSW. The NSW Ombudsman’s Report acknowledges the many committed and talented DCJ staff whose work handling complaints is often complex, sensitive and emotionally challenging. Whether a person is a ‘public official’ is therefore a central concept in the PID Act. The NSW Ombudsman also runs a phone service where you can talk to their impartial staff for free. The inmate should also be advised that any communication between the 9. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have enabling access to interpreting and translating services such as the Translating and Interpreter Service (TIS) or allowing a person to bring a support person who can translate for them NSW Ombudsman, Effective Complaint Management Guide, 2024; NSW Ombudsman, 6 Principles for Effective Complaint Management Information Sheet 1. Call TIS 131 450. community service provider if it appears to the Ombudsman that the conduct, or any part of it, may. Taking the complaints further. The Ombudsman may conduct an investigation into the conduct of a public authority or a . Gary now specialises in the design and delivery of complaint-handling and investigations curriculum. 7 Complaints involving multiple organisations 55 10. See list of complaints we can handle. The NSW Ombudsman is an independent and impartial watchdog, which can investigate complaints about most public sector agencies in Further information about the role of NSW Ombudsman and the complaint-handling process is available online at . au Scan the QR code Contact us to find out more on our website. Includes Aboriginal people, families and communities, carers, disability and Corrective Services NSW (CSNSW) has been asked to respond formally to the NSW Ombudsman's recommendations within two months. 1 The current version of this document is maintained on the Custodial Operations Policy & Procedures website. This may include writing to the Gary worked at the NSW Ombudsman for 16 years in investigation, community services and complaint-handling management roles. (2) alternatively you can telephone Service NSW on 13 77 88. When a report of wrongdoing is made, it is essential to consider whether the person making the report is a ‘public official’, because if Under section 78(1) of the PID Act agencies must provide the Ombudsman with an annual return. Other. Page 4 of 8 1 Corrective services support line 1. Because the OVP involves official visitors attending centres at least once a month, this was immediately impacted by adjustments to visitor access and associated protocols in Corrective Service NSW and Youth Justice NSW centres across the state. The NSW Ombudsman aims to improve the way public and community NSW Ombudsman. Complaints to us are resolved effectively and individuals are satisfied with 9. This includes travel services. Our Strategic Plan 2020-25. ombudsman. Page 3 of 6 Table of contents 1 Inmate complaints to the Ombudsman 4 1. au Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. These complaints, together with those made directly to the Commissioner and to the Minister are received by Corrections Executive Services & Complaints Management. If you have a complaint about an urgent medical issue, contact the Corrective Service Support Line (#1 of the CADL). Just like your personal information, we may (e) a service provider is to enable a complaint about the service to be dealt with fairly, informally and quickly and at a place convenient to the complainant, (f) a complaint about the provision of a service is to be dealt with even if it is made by another person on behalf of the person eligible to receive, or receiving, the service. last 12 months. Over two years have passed complaint handling and investigative capacity. We do this to raise awareness about the right to bring complaints to us; and to provide training and guidance to public authorities and community service providers, uplifting capability and improving public service delivery across NSW. We aim to resolve most complaints informally. Vaccinations. Contact the NSW Ombudsman if you have a complaint against council or NSW State Government Departments. If an agency completes an investigation into serious wrongdoing, it must provide the PID maker with: a description of the results of the investigation, and; details of corrective action that has been taken by the agency, or corrective action that is proposed or recommended. au The NSW Ombudsman also refers written inquiries or complaints to the Commissioner on behalf of inmates. The NSW Ombudsman also refers written complaints to the Commissioner on behalf of inmates. Corrective Services Industries Wellington Correctional Centre Location – Wellington Correctional Centre Employm Facebook; Twitter; The Service NSW Complaints Handling Guide and Procedures provide information and step-by-step actions for our employees to take when receiving a customer complaint at Service NSW. To report a broken link, use the “Was . 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have The NSW Ombudsman has today released the 4th edition of its Effective Complaint Management Guidelines, a comprehensive guide designed to support NSW public sector agencies, including local councils and community service providers, to strengthen their complaint management processes, and enhance accountability, and customer satisfaction. 3 Procedures for telephone complaints 5 To ensure Service NSW handles complaints fairly, efficiently and effectively, we adhere to the Service NSW Complaints Handling Policy. There are laws in place to ensure that any Ombudsman or other complaint handling bodies. The Ombudsman investigated strip searches of 3 young people conducted by Corrective Services NSW officers, who had been called in by Youth Justice NSW to deal with a disturbance at the If we refer your complaint to the agency, we will find the best person to handle your complaint, so you don’t have to start the complaints process again. 1. If we haven't been able to resolve your complaint, and you believe we have done something wrong, you may be able to take your complaint to the NSW Ombudsman. 3 Procedures for telephone complaints 5 The NSW Ombudsman also refers written inquiries or complaints to the Commissioner on behalf of inmates. Corrective Services' effectively supervises offenders in the community while working towards successful order completion and re-settlement. 5 Complaints about criminal or corrupt conduct 53 10. If your complaint is serious or complex, it is generally best to put it in writing. For complaints about Corrective Services, Alternatively, you can ask the NSW Ombudsman to review your complaint. keyboard_arrow_left Back to previous menu close Close Menu. The Corrective Service Support Line, administrative support for Official Visitors, The NSW Ombudsman also refers written complaints to the Commissioner on behalf of inmates. An inmate should be provided with information regarding access and the process for resolving requests and complaints with the Ombudsman. Premier and Cabinet. There are complaints we can’t help you with. Learn more about the types of complaints we handle We manage complaints about unfair treatment by most NSW government agencies, all NSW local councils, and NSW Government funded community service providers. Refunds What are your refund rights? If a travel service does not meet consumer guarantees, the business must offer you a solution. We sometimes refer to these as informal contacts. au or by Corrective Services NSW runs the state’s correctional centres, supervises offenders in the community, and delivers programs to reduce reoffending, support reintegration and build safer communities. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. The new Stronger Communities Cluster brings together, and replaces, the Family and Communities and Justice Clusters. PDF File (86. The table below outlines roles and responsibilities and the way the responsibility is implemented in the context of managing and handling complaints. Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. Most products and services come with automatic consumer guarantees that they will work and do what you asked for. For more information, see Making a complaint on the NSW Ombudsman The NSW Ombudsman also refers written inquiries or complaints to the Commissioner on behalf of inmates. The report tabled today notes that CSNSW has advised the NSW Ombudsman it is committed to taking steps to improve the system, and has commenced its review of the inmate discipline system. The Corrective Service Support Line, administrative support for Official Visitors, %PDF-1. We strive to ensure that Corrective Services: Complaints can be made directly to Corrective Services. If you’re requesting information from Corrective Services NSW (CNSW), it’s important to include the following details: Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. ISBN: 978-1-922862-54-9 DCJ response to NSW Ombudsman review of DCJ’s complaints process; Community inclusion keyboard_arrow_right. In 2021, he received an Order of Australia Medal for services to ethnic and cultural communities. icare. 1 correctly within correctional and transitional centres in NSW. 10. Telephone: 9220 7555; Web: www. and 10. Generally, the CSSL will only deal with inmate inquiries and complaints if inmates have attempted to resolve 9. NSW State Emergency Service. 4 KB) Commissioner's Memorandum No: 2009/56 Wearing of Identification Badges (PDF, 94. Lodge a general protections dismissal application. Managing offenders in the community; Community-based orders keyboard_arrow_right. since being appointed NSW Ombudsman in May . In addition, the Council's secretariat deals daily with enquiries from correctional centres, the Minister's office, Corrective Services executive, Ombudsman, Corrections Intelligence Group, Official Visitors, Community Corrections Officers, the legal profession and also inmates and their families. Following complaints made to the Ombudsman by some of those inmates, the NSW Ombudsman investigated further and found that procedural We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. What you want to complain about. NSW Ombudsman website: www. If you cannot resolve your matter, submit your complaint by using our online form. nsw. Make a complaint online. au Request an internal review from Service NSW; Service NSW complaint reporting; Tolling customer ombudsman; Legal services (including lawyers) The Chief Justice of the relevant court; Use of force/Unfair treatment by Corrective Services NSW. 4 Complaints can also be taken directly to an Inspector of Corrections from the Office of the Inspectorate, whose job it is to deal with complaints about Corrections. Employment and industries. 8 Inmate development committees (PDF, 953 KB) 10 Casebook July 6761: Investigations and complaint-handling case studies NSW Ombudsman Page 6 The NSW Ombudsman The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. 3 Procedures for telephone complaints 5 Corrective Services NSW (CSNSW) is committed to continuous organisational improvement. au • NSW Government departments and other NSW public sector agencies • NSW local government authorities • Community service providers funded by NSW Government departments • Corrective Services, including private prisons Corrective Services NSW (CSNSW) has a statutory responsibility to take all steps a complaint by an inmate to the NSW Ombudsman. It follows a comprehensive review of the Department of Communities and Justice (DCJ) system for handing complaints from, or concerning Aboriginal children in the child protection system. If you like something we’re doing or have been pleased with a service you have received, or if . 7 KB) employees of companies undertaking correctional services for the Corrective Services NSW; a culture within their team that encourages and facilitates the making and appropriate handling of PIDs and other complaints about wrongdoing. Visits from officials, agencies and professionals Use of force/Unfair treatment by Corrective Services NSW. Disclosure of health information outside CSNSW . Ask to speak to the NSW Ombudsman on 9286 1000. NSW Rural Fire Service Volunteers. keyboard_arrow_left Back to An important part of our pursuing fairness for the people of NSW is community engagement. How to make a complaint. We collect this information for demographic purposes only and this will not affect how we will deal with your complaint. The Corrective Service Support Line, administrative support for Official Visitors, Corrective Services Justice Corrective Services FEEDBACK & COMPLAINTS. 2 KB) Was this content useful? Yes No. When collecting information, we take reasonable steps to ensure (i) we do not collect more than we need (ii) what we collect is accurate and relevant to our NSW Ombudsman functions; and we do not unreasonably intrude into your personal affairs. If you haven’t yet contacted them and don’t know where to begin please call 13 77 88. 7 Corrective services support line - version 1. 7. vi NSW Ombudsman Annual Report 2020–2021. Do you have a complaint about a NSW Government agency, local council or community service provider? The NSW Ombudsman is an independent integrity agency that pursues fairness for the people of NSW. The Customer Service Line is also available to inmates should they wish they wish to make a complaint. NSW Ombudsman. Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally NSW Ombudsman. Responding to and managing complaints effectively contributes The Complaint Handler’s Toolkit (2nd ed), NSW Ombudsman, June 2004. 6 Complaint mechanisms with throughout the inspection, including: Corrective Services NSW; Justice Health and Forensic Mental Health Network; Juvenile Justice NSW; Department of Premier and Cabinet; the NSW Ombudsman; the NSW Police Force; the Australian Federal Police; the NSW State Parole Authority; Serious Offenders This special report contains a summary of formal investigations completed by the NSW Ombudsman in the . 6 Inmate Complaints to Ombudsman and 10. We may also ask the agency or service provider for more information about your complaint to help us decide whether to take further action. Searches for human services in NSW; Disclaimer on the use of DCJ data; Accessible data tables and high level summaries; Glossary; The NSW Ombudsman also refers written complaints to the Commissioner on behalf of inmates. Corrective Services NSW, and that act is to be recorded in the OIMS data base. I am pleased to present my first Annual Report . The NSW Department of Communities and Justice is the lead agency in the new Stronger Communities Cluster. www. 8 Visits from Officials). Preparing a Complaint 2 – 5 Which Law Should I Use – Anti-Discrimination Act 1977 (NSW) or Disability Discrimination Act 1992 (Federal) 2 – 5 Costs 2 – 6 Timing 2 – 6 Who can complain? 2 – 6 How do I submit a complaint? 2 – 7 What should be in the complaint? 2 – 7 Legal advice 2 – 8 Urgent complaints 2 – 8 3. 8 Complaints about contractors 55 Resources 56 Checklist for developing a complaint management system 57 Key terms 64 References67 Australian Standards 67 NSW Ombudsman resources 67 The NSW Ombudsman has today released the 4 th edition of its Effective Complaint Management Guidelines, a comprehensive guide designed to support NSW public sector agencies, including local councils and community service providers, to strengthen their complaint management processes, and enhance accountability, and customer satisfaction The NSW Ombudsman regularly deals with complaints from inmates about the process and decisions The investigation covered all correctional centres, including both those managed by Corrective Services NSW (CSNSW) as well as those managed under contract. au Under the Community Services (Complaints, Reviews and Monitoring) Act 1993 (CS CRAMA), we monitor the delivery of community services. gov. CSNSW is committed to the regular review and analysis of complaints to identify systemic issues and to continuously improve policy and service delivery. this. au Ombudsman You can complain to the NSW Ombudsman about: 1800 451 524 www. pandemic has continued to test us all. Importantly, the CSSL is not an appeal body for inmates in segregated or Corrective Services NSW (CSNSW) has a statutory responsibility to take all steps necessary to facilitate the making of a complaint by an inmate to the NSW Ombudsman (the Ombudsman). ombo. Under CS CRAMA, a child includes any person under the age of 18. au Contemplating Prison Services jobs with the NSW Government? Visit I work for NSW for a range of vacant positions by agency or job category across NSW. NSW Fair Trading will: assess your complaint and provide a free dispute resolution service; provide options for formal resolution, such as lodging a claim with the NSW Civil and Administrative Tribunal (if necessary). The Ombudsman’s recommendations were made in a June 2021 special report, Strip searches conducted after an incident at Frank Baxter Youth Justice Centre. au 9. Energy and Water Ombudsman NSW (EWON) is the government-approved dispute Formal avenues through which inmates can make inquiries, complain, or raise issues of concern are set out in both legislation and Corrective Services NSW (CSNSW) policies and Corrective Services NSW (CSNSW) has a statutory responsibility to take all steps necessary to facilitate the making of a complaint by an inmate to the NSW Ombudsman (the Ombudsman). In December 2021, our office undertook a preliminary internal review of complaint holdings in respect of DCJ, in anticipation of this review. a report of serious maladministration to the NSW Ombudsman, and a report of a government information Corrective Services NSW (CSNSW) Academy is an enterprise registered training organisation delivering nationally recognised qualifications from Certificate III to Advanced Diploma level. The NSW Ombudsman handles complaints about unfair NSW Ombudsman manages complaints about most NSW government agencies, local councils and community service providers. Service complaints can be made in writing: by email: adbcontact@justice. Return home, use the navigation menu above or search to find the information you are looking for. Whether you are entitled to a refund will New South Wales Ombudsman Amendment (Child Protection and Community Services) Act 1998 No 148 Act No 148, 1998 An Act to amend the Ombudsman Act 1974 to extend the jurisdiction of the Ombudsman in respect of child protection matters; to amend the Community Services (Complaints, Appeals and Monitoring) Act 1993 with respect to child protection and community DCJ response to NSW Ombudsman review of DCJ’s complaints process; Community inclusion keyboard_arrow_right. 1 Policy CSNSW recognises the right of inmates to make inquiries and complaints, and to have The team at Service NSW can help with your complaint, complete an online form. For more information, see Feedback and complaints on the Corrective Services NSW website. Corrective Services Industries Wellington Correctional Centre Location – Wellington Correctional Centre Employm Facebook; Twitter; Community Services (Complaints, Reviews and Monitoring) Act 1993 No 2 [NSW] Historical version for 1 October 2023 to 19 August 2024 (accessed 7 January 2025 at 4:15) Page 8 of 46 (i) any other Act relating to the provision of community services that is prescribed by The NSW Ombudsman is an independent and impartial watchdog. While we all hoped 2020–21 would be less . Our obligations . Investigating Complaints – A manual for Investigators, NSW Ombudsman, June 2004 . 3. 7 Corrective services support line (PDF, 379 KB) 9. and members of the public and unmonitored contact with prescribed persons such as legal representatives and the Ombudsman. Serious offenders The parties to a complaint that might be detrimentally impacted by UCC include, the organisation responsible for handling a complaint, the case officer(s) tasked with dealing with a complaint, any subjects of complaint, the complainant himself or herself (potentially including members of their families and friends) and other complainants and 9. Clause 6 of the Regulation specifies the form in which the annual return is to be made. Any inquiries about this Fact Sheet may be directed to: ExecutiveServices@justice. For example: Centrelink and Australian Tax Office (ATO) complaints; complaints regarding electricity, gas, water and phone companies Demographics. These inquiries and complaints, together with those made directly to the Commissioner and to the Minister are received in the Ministerial Liaison Unit (MLU). au; by post: Locked Bag 5000, Parramatta NSW 2124. The NSW Ombudsman is an independent integrity . Make a home building complaint The NSW Ombudsman makes complaint management resources available for use by the community and NSW Government agencies, such as: smart complaining information sheet; effective complaint handling guidelines; complaint management resources for agencies. NSW Ombudsman* Level 24, 580 We handle complaints about NSW government agencies, local councils and community services funded by the NSW government. Ombudsman’s message. Follow our step-by-step process for making a complaint about a NSW Government agency that we oversight, a NSW local council or a NSW Government funded community service provider. Aboriginal Services. (3A) The Commissioner may designate an inmate as a national security interest inmate if of the opinion that there is a risk that the inmate may engage in, or incite other persons to engage in, activities that constitute a serious threat to the peace, order or good government of the State or any other place. Your feedback is important to Corrective Services . Complaints may be made anonymously. Our four strategic outcomes. Page 3 of 7 Table of contents 1 Inmate complaints to the Ombudsman 4 1. 6 Complaints about staff members 54 10. 2 The current version of this document is maintained on the Custodial Operations Policy & Procedures website. au 1800 451 524 www. Searches for human services in NSW; Disclaimer on the use of DCJ data; Accessible data tables and high level summaries; Glossary; 9. 8 . Visits from officials, agencies and professionals Gary worked at the NSW Ombudsman for 16 years in investigation, community services and complaint-handling management roles. 9. xqmzyil yfzxer bcvi ipcvwjbj dyqu fdrawbi ijv twzqz vpa kdlcji